Unskilled or Unsung heroes?

 

Service industry workers, Unskilled or Unsung heroes? You decide.

The following article, written by Mary Jane Flanagan appeared in The Caterer online on the 20th February 2020

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I am sure many of you have sat back in your seat after a wonderful meal and said “right at this moment life doesn’t get better than this.”, without a second thought to the kitchen porters, cleaners, commis and waiters that made it happen.

Perhaps having had to endure the morning commute on your clean train, that first cup of coffee has been your saviour, yet you cannot recall the name of the always positive person who served it to you.

As you sit down at your clean desk having got to your floor because the lights and the lifts worked, you don’t even notice the bin has been emptied. You visit the pristine bathrooms but have probably never acknowledged the housekeeping teams that arrived an hour before you, and will leave hours after you, to ensure your workplace is a pleasurable environment conducive to you and your company achieving results.

Our service teams help the business do business and our people thrive

The legion of hardworking, committed, often lower paid employees are the army of workers who help business do business and people have fun. From facilities and service contractors, hospitality to infrastructure these teams are often overlooked and undervalued because they are not “fee earners” or the “glory boys & girls” as I like to call them.

Read the rest of the blog here